We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data you transmit to the site; any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorized access. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.
Because we are a global company, the data that we collect from you may be transferred to, and stored at, a destination outside the United States. Data we collect may also be processed by staffs operating outside the United States who work for us or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
CoValence may use a third-party service provider to serve ads on our behalf across the Internet and sometimes on CoValenceLife.com. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other Sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
TERMS AND CONDITIONS
TYPES OF INFORMATION COLLECTED
The following information is provided by covalencelife.com to enable our online visitors to be fully informed of our privacy policies. The site collects certain information when you interact with the site. For example, the site may collect "personal information" which is data that can be used to identify an individual, as defined by applicable law. The site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
Information that you provide by filling out forms on the site.This includes information you provide when you register to use the site; subscribe to any services offered on the site including but not limited to interactive services (such newsletters, etc.); enter a competition or promotion sponsored by CoValencelife.com; complete a survey; or report a problem with the site;
Any information you may provide when you contact us or send us a correspondence;
Details of any transactions you carry out through the site including the placement of any orders by you; and
Details of your visits to the site including, but not limited to, your computer’s IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
In some cases, you may provide information to us about another person, such as when you purchase a gift card for someone and request that we deliver it to that person, or when you decide to ship products you purchase to someone else. In such cases, you represent that you have the authorization of such person to provide us with such information.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Traffic monitoring, such as, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the internet address of the website from which you accessed our site;
To recognize repeat visitors for statistical/analytical purposes; or
Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
We may connect the information that we collect through cookies with other personal information that you provide to us. Such purposes are:
To customize or personalize your experience of the site; for example, so that we can greet you on the site by name;
For transactional purposes, such as credit card sales; or
To monitor your use of the site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit most often or by letting you know about features of the site that you have not accessed previously.
We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information.
HOW PERSONAL INFORMATION MAY BE USED
CoValenceLife.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other divisions within the CoValenceLife.com group. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information that can identify you personally. We see this as a value-added service helping you to find useful products or services. We aim to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out. In addition to disclosures identified in the purposes above, from time to time we may disclose personal information to:
Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
Unaffiliated service providers with whom CoValenceLife.com may subcontract, including website hosting companies, fulfillment companies and other third party service providers;
The prospective seller or buyer of CoValenceLife.com’s business or assets, including where CoValenceLife.com or substantially all of CoValenceLife.com’s assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
OPT-IN AND OPT-OUT PROVISIONS
ACCESS AND CHANGE PERSONAL INFORMATION MAINTAINED BY COVALENCELIFE.COM
If for any reason you are concerned that the personal information held by CoValenceLife.com is not correct, please visit the website and, after logging into the site using the "account login" link, your personal information will be made available for review and change in the "my account" section. Only you or, upon your request, the customer care department, may access your personal data from the website using your password and User ID. Information may be changed online within “my details”, “shipping details”, and “my preferences”. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping and/or billing address. If you want to change your billing or shipping address while your order is still being processed, you may contact our customer care team who can amend your personal details.
COVALENCELIFE.COM INTERNATIONAL SHIPPING AND CUSTOMS DISCLOSURE
International orders are subject to duties and taxes billed by your country's customs department upon arrival. Duty, customs tariffs, taxes, and VAT are set by the destination country. CoValence is not responsible for any duties, customs, tariffs, taxes and vats applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. CoValence is required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from CoValence, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to CoValence. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. CoValence cannot guarantee the delivery date for any international order. Certain items on our website may be unavailable for international shipping. CoValence is not responsible for any taxes, fees, charges, or shipping costs for items that cannot be imported into your destination country.
COVALENCE SALES AND USE TAX POLICY STATEMENT
We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases. Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website. CoValence collects sales tax in states where we have physical presence (or nexus), including California. CoValence does not collect sales tax in any state not listed above because CoValence is not required to collect sales or use tax in these states. For our tax-exempt customers: CoValence does not collect sales tax if we have your exemption certificate on file.
USE OF LINKS
TRADEMARKS AND COPYRIGHTS
The trademarks, logos, service marks, and trade names displayed on the site are registered and unregistered trademarks of the CoValence and other persons, and may not be used unless expressly authorized by the applicable Trademark owner. Nothing contained on CoValenceLife.com should be construed as granting, expressly, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the site without our written permission or that of the applicable third-party rights holder. Moreover, the images, graphics, and designs displayed on CoValenceLife.com are registered and unregistered copyrights of CoValence and other person and may not be used unless expressly authorized by the applicable Copyright owner. Nothing contained on CoValenceLife.com should be construed as granting, expressly, by implication, estoppel, or otherwise, any license or right to use any copyright image displayed on the site without our written permission or that of the applicable third-party rights holder.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
DISCLAIMER OF WARRANTIES
We create quality accessories and apparel and want you to be happy with your experience with us and our products. If you are unhappy with your product, please contact Covalence LLC with any dissatisfaction and we will do our best to accommodate your concerns. All contents of the CoValenceLife.com are provided on an 'as is' basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of CoValenceLife.com, that your use of the CoValenceLife.com is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our CoValenceLife.com, and that CoValence shall not be liable for any damages of any kind related to your use of this CoValenceLife.com.
Liability to you is limited. To the maximum extent permitted by law, in no event shall CoValence be liable for damages of any kind arising out of or in connection with your use of this site or any other materials or service provided to you by CoValence. This limitation shall apply regardless of whether the damages arise out of breach of contract, tot, or any other legal theory or form of action.
SEVERABILITY & WAIVER
LEGAL PURCHASE AGE